Do you have questions? Cool; we have answers!
How long does production take?
Depending on the size of the order, it can take up to two weeks for production after the order has been placed. Shipping and delivery times begin after production completes.
How does my package ship?
Your package will be shipped by standard mail from our production office right here in the US. Your package can arrive in as early as three days after production, or take up to seven days. Tracking information will be provided to keep you informed as our pawstal carriers fetch your items as quick as they can!
How do I know what size to order?
Sizing is very important, and we want you to be comfortable when sporting your new items! You will find a size chart in the description of our products so you can be confident when you order. No one likes a too-tight bandanna!
What is your refund policy?
We want you to be satisfied with your purchase from us. In the event that our puppers get confused and you receive the wrong item, we will happily replace it for you. As these items are custom-printed, if you accidentally order the wrong size, we will work with you to replace your shirt.
If you are unsatisfied with the quality of your item, please let us know! Our items are hand-made which may result in a slight variance of design from one item to the next. Our tiny paws are doing everything we can to make sure it's perfect for you.
Why do you need my email address?
We kindly ask for your email address to provide you with an order receipt and a tracking number if we are shipping your package, and feel free to opt into our mailing list to stay up-to-date on new designs and changes with us! We promise to never sell or share your information.
Why do larger sizes cost more?
The larger sizes are a premium cut which uses more fabric. Unfortunately this means they cost a little more, and we beg your furgiveness.
Still sniffing us out? Bark at us!
Emails are typically answered within one business day.